Why can’t I add my tracking number?

After you receive your tracking label or receipt from a postal service, it can sometimes take several hours for your tracking number to register in the service’s system. As a result, you may see a ‘Could not find tracking details’ message when you attempt to add the tracking number on a Refundid return.


If this happens to you:

  1. Feel free to reach out to our customer experience team for help.

  2. Try waiting two to four hours to give the postal service’s system time to update.

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