Tess
Articles
-
I no longer need the time extension, can I cancel it?
Unfortunately, you are unable to cancel your time extension after it has been purchased.
-
What if I still don’t send back the item after my time has been extended?
If you don’t send your item back within the extended timeframe, your return will be canceled and your refund will be reversed. Please refer to our section on Fees & Chargebacks to learn more about ...
-
How much extra time can I buy?
Upon extending your return time, you’ll receive an extra 3 days to ship back your item. This will put a pause on all reminder communication for 3 days. Once the 3 day extension has been completed, ...
-
I want to change my phone number
To change your phone number within your Refundid account please follow the steps below: Log into your Refundid account Click on the three-line menu in the top right corner and navigate to the My...
-
What banking details do I need to provide on sign up?
When you process a refund with Refundid you will need to provide Refundid with a valid BSB and Account number for an account that accepts instant payments. This refund method may differ from the pa...
-
Does Refundid conduct credit checks and/or influence my credit rating?
No. Refundid does not conduct any credit checks, and using Refundid will not alter or influence your credit rating.
-
Why do I need to set up a Refundid account?
Refundid works in partnership with your chosen retailer. You will need to input some personal details as well as your order details to process a return with us. We will then store some of your info...
-
Why has my refund been reversed?
There are a few reasons your refund may have been reversed. Some likely reasons include Your return was not sent back within our 7-day return period You used a different tracking number than the o...
-
What do I do if my item is faulty?
If you have received a faulty or incorrect item from the retailer, please reach out to the retailer directly and include any relevant photos and details about the item. The retailer will then assis...
-
Are there any fees associated with Refundid?
Refundid is free to use - customers do not have to pay for this service. In the event that your refund is reversed, you may incur some small fees. Retailers may charge various return shipping or ...