Tess
Articles
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How do I change my bank details?
You can only change your bank details when you are making a new Refundid request. To do so, at the end of the flow when your bank information pops up, click on ‘Add new bank account’ and input your...
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How do I delete my account?
If you would like to deactivate your Refundid account please submit a request form here and a customer representative will get back to you as soon as they can.
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Can I add an additional email to my Refundid account?
You can add multiple email addresses to an existing Refundid account however, every user can only have one account. In order to add another email address to your account you will need to Log in to...
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Can I use a Afterpay, Zip, Klarna or an alternative BNPL product with Refundid?
You can absolutely use Refundid if you paid for your items through a BNPL product. It is important to note that Refundid does not cancel your buy now, pay later (BNPL) installments. Instead, Refund...
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How much can I get refunded with Refundid?
Refundid places an overall limit on the amount you can refund on your account. This limit is applied to each individual order as well as your account as a whole. If the value of the items you wis...
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Where is my refund?
In order to confirm the account that your refund was issued to, please follow the steps below: Log into your Refundid account On your dashboard, navigate to the 'Completed' tab Locate and expand y...
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What does ‘Your order does not have items eligible for an instant refund’ mean?
Unfortunately, some items may not be eligible for an instant refund with Refundid. This process is in line with the retailer’s return policy. However, in some cases, you will be able to process a s...
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Can I use Refundid for exchanges?
Refundid works in partnership with the retailer to provide instant refunds for their eCommerce orders. While Refundid does not process exchanges for all retailers, if your item is eligible for an i...
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What should I do if my refund was unsuccessful?
In the unlikely event that your refund is unsuccessful here are some things to try: Re-attempt processing your refund Try again with a different payment method - if your payment method does not a...
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How can I cancel my refund?
If you no longer want to return your item after you have received a refund from Refundid please submit a request here as soon as possible. Reversing a refund will result in Refundid recouping the ...