My refund was not found, why is this happening?

In the instance that you have received the error messaging 'Order Not Found' here are some potential  reasons: 

 

  1. The email address you are entering into Refundid does not match the email address used to place the order
  2. The order number you are entering into Refundid does not match the order number provided to you by the retailer
  3. The order has not been fulfilled by the retailer yet
  4. The order was originally purchased with a gift card
  5. The order was made under 24 hours ago

 

If none of these apply please reach out to our support team here.

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