In the instance that you have received the error messaging 'Order Not Found' here are some potential reasons:
- The email address you are entering into Refundid does not match the email address used to place the order
- The order number you are entering into Refundid does not match the order number provided to you by the retailer
- The order has not been fulfilled by the retailer yet
- The order was originally purchased with a gift card
- The order was made under 24 hours ago
If none of these apply please reach out to our support team here.