My return got lost in the mail. What happens with my refund?

In the rare instance that your return is lost in the mail, please contact the store to let them know. Depending on the store's return policy, your return may still be accepted.


If your return is rejected and you have purchased a shipping label through Refundid, you may have access to free return shipping insurance.



Any Sendle shipping label purchased via Refundid includes free Sendle Cover for loss or damage up to $100. Find out more here.


Australia Post

Most Australia Post Shipping labels will have access to Australia Post's standard compensation for loss or damage of up to $100. Find out more here.


For all other shipping return labels please contact your provider to find out more about eligible return shipping insurance.


Contact us for more information.

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