Why can’t I purchase a return label?

There are circumstances where no return options will come up when your address is inputted to purchase a shipping label. This can occur if:

  1. Our shipping options are not available for your address

  2. The retailer has not chosen to provide you with a return slip


If this is the case, you can still get your refund instantly! To do so, follow the steps below:

  1. Locate and click the "Refund now. Return later." at the bottom of the return label page. Your refund will be paid out to you instantly!

  2. Organise return shipping through an external source and provide Refundid with a valid tracking number for your return within 3 business days

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