FAQ

My Account

• How do I close my account?
• How do I change my account details?
• Why do I need to set up a Refundid account?
• I’ve forgotten my password

Return Shipping

• I missed my parcel pickup - how do I rebook?
• My return got lost in the mail. What happens with my refund?
• Can I drop my return off in-store instead of shipping it back?
• How do I upload my tracking number?
• Where can I find my shipping tracking number?
• How much does return shipping cost?
• See all 7 articles

Refunds

• Refundid has taken more money than my refund amount
• What do I do if my item is faulty?
• How do I know that my Refund has been approved?
• What should I do if my refund was unsuccessful?
• How can I cancel my refund?
• Why has my refund been reversed?
• See all 10 articles

Signing Up

• Why do you need my personal details?
• Does Refundid conduct credit checks and/or influence my credit rating?
• What payment details do I need to provide on sign up?

What is Refundid?

• How much can I get refunded with Refundid?
• How does Refundid work with buy now pay later services (BNPL), like Afterpay?
• Why do retailers pay Refundid?
• How does Refundid’s business model work?
• Does it cost to use Refundid?
• I want a refund, how do I get one using Refundid?