FAQ

My Account

• How do I close my account?
• How do I change my account details?
• How do I change/remove my banking details?
• Why can’t I log into my account?
• I’ve forgotten my password

Return Shipping

• I organised pickup shipping through Refundid and missed the pickup time, what now?
• I organised pickup shipping through Refundid and the courier didn't show up, what now?
• Why can’t I purchase a return label?
• What happens if my return parcel hasn’t arrived at the retailer because it is delayed?
• I dropped my parcel off but am still getting reminder emails, why is that happening?
• My return got lost in the mail. What happens with my refund?
• See all 12 articles

Refunds

• Can I use Refundid if I received a faulty item from the retailer?
• If I choose to add my tracking number later, will you remind me before the deadline?
• How do I know that my Refund has been approved?
• What should I do if my refund was unsuccessful?
• How can I cancel my refund?
• Why has my return been declined?
• See all 10 articles

Signing Up

• Why do you need my personal details?
• Does Refundid conduct credit checks and/or influence my credit rating?
• How do I know Refundid will handle my data securely?
• What banking details do I need to provide on sign up?

What is Refundid?

• How much can I get refunded with Refundid?
• Can I use Refundid if I purchased my order with a buy now pay later service, like Afterpay or Zip Pay?
• What does misconduct include?
• Why do retailers pay Refundid?
• How does Refundid’s business model work?
• Does it cost to use Refundid?
• See all 7 articles