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  1. Refundid US
  2. FAQ

FAQ

My Account

  • How do I close my account?
  • How do I change my account details?
  • Why do I need to set up a Refundid account?
  • I’ve forgotten my password

Return Shipping

  • I missed my parcel pickup - how do I rebook?
  • My return got lost in the mail. What happens with my refund?
  • Can I drop my return off in-store instead of shipping it back?
  • How do I upload my tracking number?
  • Where can I find my shipping tracking number?
  • How much does return shipping cost?
  • See all 7 articles

Refunds

  • Refundid has taken more money than my refund amount
  • What do I do if my item is faulty?
  • How do I know that my Refund has been approved?
  • What should I do if my refund was unsuccessful?
  • How can I cancel my refund?
  • Why has my refund been reversed?
  • See all 10 articles

Signing Up

  • Why do you need my personal details?
  • Does Refundid conduct credit checks and/or influence my credit rating?
  • What payment details do I need to provide on sign up?

What is Refundid?

  • How much can I get refunded with Refundid?
  • How does Refundid work with buy now pay later services (BNPL), like Afterpay?
  • Why do retailers pay Refundid?
  • How does Refundid’s business model work?
  • Does it cost to use Refundid?
  • I want a refund, how do I get one using Refundid?

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