Tess
Activity overview
Latest activity by Tess-
Tess created an article, Can I view standard returns in the Refundid app and dashboard?
Yes! If you've signed up with Refundid and lodge a standard return, it will appear on your dashboard and in the Refundid app.
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Tess created an article, I have a question about my standard return. What should I do?
For any questions about your standard return, please contact the retailer directly. Refundid customer service will not be able to assist with issues related to standard returns.
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Tess created an article, Can I lodge a standard return at any retailer?
Standard returns through Refundid are only available at select retailers. If a retailer doesn’t offer this option through Refundid, they will likely have other methods for you to lodge a return.
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Tess created an article, Do I need to sign up with Refundid to lodge a standard return?
No, you don’t need to sign up with Refundid to lodge a standard return.
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Tess created an article, What is a standard return?
A standard return is a refund, store credit, or exchange that is not processed instantly. This is a typical return handled by the retailer. While Refundid facilitates the lodgement, the return itse...
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Tess created an article, I haven’t received my confirmation email for my exchange order. Is it on the way?
Confirmation emails for exchange orders can take up to 24 hours to arrive. If you haven’t received your confirmation email within 24 hours of lodging your return, please contact our support team here.
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Tess created an article, Will I be charged shipping for the new order?
Retailers may choose whether or not to charge outbound shipping for the exchange order. Please check the retailer's returns policy to see if outbound shipping fees apply for your new item.
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Tess created an article, How do I pay for return shipping?
When you lodge an instant exchange, any additional fees—including return shipping—will be clearly outlined. These fees will be charged directly to your attached payment method as soon as the return...
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Tess created an article, What if my return is declined?
Just like with instant refunds, if your return is declined, your attached payment method will be charged for the value of the returned item.
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Tess created an article, How does it work?
If instant exchanges are available, you'll see this option on the resolution selection page. Once selected, you'll be prompted to choose the item you'd like in exchange and confirm the delivery add...