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Articles
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Why has my refund been reversed?
There are a few reasons your refund may have been reversed. Some likely reasons include Your return was not sent back within our 7-day return period You used a different tracking number than the o...
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What do I do if my item is faulty?
If you have received a faulty or incorrect item from the retailer, please reach out to the retailer directly and include any relevant photos and details about the item. The retailer will then assis...
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Are there any fees associated with Refundid?
Refundid is free to use - customers do not have to pay for this service. In the event that your refund is reversed, you may incur some small fees. Retailers may charge various return shipping or ...
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How do I know if my refund has been approved?
You can view your refund status in your Refundid account by clicking on the ‘Completed’ tab on your dashboard. You can also look at your return status and history in the Refundid app. Download ou...
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I’ve forgotten my password
If you have a Refundid account and you have forgotten your password, you can go ahead and reset it. Please visit the link below to reset your password. You will be required to enter the email addr...
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How do I change my bank or card details?
You can only change your bank details when you are making a new Refundid request. To do so, at the end of the flow when your bank and card information pops up, click on ‘Add a refund destination’ a...
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How do I delete my account?
If you would like to deactivate your Refundid account please submit a request form here and a customer representative will get back to you as soon as they can.
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Can I add an additional email to my Refundid account?
You can add multiple email addresses to an existing Refundid account however, every user can only have one account. In order to add another email address to your account you will need to Log in to...
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Can I use a Afterpay or an alternative BNPL product with Refundid?
You can absolutely use Refundid if you paid for your items through a BNPL product. It is important to note that Refundid does not cancel your buy now, pay later (BNPL) installments. Instead, Refund...
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How much can I get refunded with Refundid?
Refundid places an overall limit on the amount you can refund on your account. This limit is applied to each individual order as well as your account as a whole. If the value of the items you wis...