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Articles
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How do I upload my tracking number?
Log into your Refundid account and click on the ‘Action Required’ tab. Locate your return that requires a tracking number and click the 'Add tracking' button. Select the carrier you returned with...
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How much does return shipping cost?
Refundid return shipping is determined by the policy of the retailer. Depending on the retailer, different return shipping costs may apply. If you have questions regarding any specific shipping co...
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Where is my shipping label?
Once you have processed a return with Refundid and generated a label, your shipping label will be emailed to you directly as an attachment to download. If you are unable to locate your email, you c...
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Can I organise my own shipping label?
In some situations you will be able to use your own shipping provider, depending on the store you are returning to. When you opt for this, you are responsible for purchasing your own shipping label...