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Articles
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What is an instant exchange?
An instant exchange allows you to swap your returned item for a new one, which is shipped out as soon as you lodge your return—no need to wait for the retailer to receive and approve your return be...
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I want to change my phone number
To change your phone number within your Refundid account please follow the steps below: Log into your Refundid account Click on the three-line menu in the top right corner and navigate to the My...
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Does Refundid conduct credit checks and/or influence my credit rating?
No. Refundid does not conduct any credit checks, and using Refundid will not alter or influence your credit rating.
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Why do I need to set up a Refundid account?
Refundid works in partnership with your chosen retailer. You will need to input some personal details as well as your order details to process a return with us. We will then store some of your info...
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Why has my refund been reversed?
There are a few reasons your refund may have been reversed. Some likely reasons include Your return was not sent back within our 7-day return period You used a different tracking number than the o...
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What do I do if my item is faulty?
If you have received a faulty or incorrect item from the retailer, please reach out to the retailer directly and include any relevant photos and details about the item. The retailer will then assis...
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Are there any fees associated with Refundid?
Refundid is free to use - customers do not have to pay for this service. In the event that your refund is reversed, you may incur some small fees. Retailers may charge various return shipping or ...
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How do I know if my refund has been approved?
You can view your refund status in your Refundid account by clicking on the ‘Completed’ tab on your dashboard. You can also look at your return status and history in the Refundid app. Download ou...
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I’ve forgotten my password
If you have a Refundid account and you have forgotten your password, you can go ahead and reset it. Please visit the link below to reset your password. You will be required to enter the email addr...
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How do I change my bank or card details?
You can only change your bank details when you are making a new Refundid request. To do so, at the end of the flow when your bank and card information pops up, click on ‘Add a refund destination’ a...