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Articles
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What is a standard return?
A standard return is a refund, store credit, or exchange that is not processed instantly. This is a typical return handled by the retailer. While Refundid facilitates the lodgement, the return itse...
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I haven’t received my confirmation email for my exchange order. Is it on the way?
Confirmation emails for exchange orders can take up to 24 hours to arrive. If you haven’t received your confirmation email within 24 hours of lodging your return, please contact our support team here.
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Will I be charged shipping for the new order?
Retailers may choose whether or not to charge outbound shipping for the exchange order. Please check the retailer's returns policy to see if outbound shipping fees apply for your new item.
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How do I pay for return shipping?
When you lodge an instant exchange, any additional fees—including return shipping—will be clearly outlined. These fees will be charged directly to your attached payment method as soon as the return...
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What if my return is declined?
Just like with instant refunds, if your return is declined, your attached payment method will be charged for the value of the returned item.
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How does it work?
If instant exchanges are available, you'll see this option on the resolution selection page. Once selected, you'll be prompted to choose the item you'd like in exchange and confirm the delivery add...
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What is an instant exchange?
An instant exchange allows you to swap your returned item for a new one, which is shipped out as soon as you lodge your return—no need to wait for the retailer to receive and approve your return be...
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I want to change my phone number
To change your phone number within your Refundid account please follow the steps below: Log into your Refundid account Click on the three-line menu in the top right corner and navigate to the My...
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Does Refundid conduct credit checks and/or influence my credit rating?
No. Refundid does not conduct any credit checks, and using Refundid will not alter or influence your credit rating.
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Why do I need to set up a Refundid account?
Refundid works in partnership with your chosen retailer. You will need to input some personal details as well as your order details to process a return with us. We will then store some of your info...