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Articles
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Where is my refund?
In order to confirm the account that your refund was issued to, please follow the steps below: Log into your Refundid account On your dashboard, navigate to the 'Completed' tab Locate and expand y...
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What does ‘Your order does not have items eligible for an instant refund’ mean?
Unfortunately, some items may not be eligible for an instant refund with Refundid. This process is in line with the retailer’s return policy. However, in some cases, you will be able to process a s...
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Can I use Refundid for exchanges?
Refundid works in partnership with the retailer to provide instant refunds for their eCommerce orders. While Refundid does not process exchanges for all retailers, if your item is eligible for an i...
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What should I do if my refund was unsuccessful?
In the unlikely event that your refund is unsuccessful here are some things to try: Re-attempt processing your refund Try again with a different payment method - if your payment method does not a...
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How can I cancel my refund?
If you no longer want to return your item after you have received a refund from Refundid please submit a request here as soon as possible. Reversing a refund will result in Refundid recouping the ...
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My return got lost in the mail. What happens with my refund?
In the unlikely event that your return parcel does not make it to its intended destination, you will need to contact the retailer directly. Depending on the retailer's return policy, you may still ...
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How do I upload my tracking number?
Log into your Refundid account and click on the ‘Action Required’ tab. Locate your return that requires a tracking number and click the 'Add tracking' button. Select the carrier you returned with...
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How much does return shipping cost?
Refundid return shipping is determined by the policy of the retailer. Depending on the retailer, different return shipping costs may apply. If you have questions regarding any specific shipping co...
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Where is my shipping label?
Once you have processed a return with Refundid and generated a label, your shipping label will be emailed to you directly as an attachment to download. If you are unable to locate your email, you c...
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Can I organise my own shipping label?
In some situations you will be able to use your own shipping provider, depending on the store you are returning to. When you opt for this, you are responsible for purchasing your own shipping label...