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Tess

  • Total activity 105
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 73

Activity overview

Latest activity by Tess
  • Tess created an article,

    How do I close my account?

    To close your account, please Submit a request.  

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes
  • Tess created an article,

    How do I change my account details?

    If you're looking to change any of your account details please submit a request.  

    • Edited
    • 1 follower
    • 0 comments
    • -3 votes
  • Tess created an article,

    How do I change/remove my banking details?

    Contact us if you need to change your account details – including connecting a new bank account or removing your banking details.  

    • Edited
    • 1 follower
    • 0 comments
    • -13 votes
  • Tess created an article,

    Why can’t I log into my account?

    Refundid is a separate platform to your chosen retailer. This means your account with the retailer and your account with Refundid are separate. If you want an instant refund using Refundid, you’...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes
  • Tess created an article,

    I’ve forgotten my password

    If you already have a Refundid account, but can’t log in, try resetting your password by clicking Forgot password on the Customer Log In page. Or reach out to us for help.  

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote
  • Tess created an article,

    Why can’t I purchase a return label?

    There are circumstances where no return options will come up when your address is inputted to purchase a shipping label. This can occur if: Our shipping options are not available for your address...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote
  • Tess created an article,

    My return got lost in the mail. What happens with my refund?

      In the rare instance that your return is lost in the mail, please contact the store. Depending on the retailers return policy you may still be able to keep your refund.    

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Tess created an article,

    Why can’t I add my tracking number?

    After you receive your tracking label or receipt from a postal service, it can sometimes take several hours for your tracking number to register in the service’s system. As a result, you may see a ...

    • Edited
    • 1 follower
    • 0 comments
    • -3 votes
  • Tess created an article,

    Can I drop my return off in-store instead of shipping it back?

    If you’re returning an online order through Refundid, you are unable to return the item in-store. Currently Refundid is only available for orders that are purchased and returned online.

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote
  • Tess created an article,

    I've got a tracking number, how do I put it in?

    There are two easy ways to provide Refundid with your shipping tracking number if you’ve chosen to get your refund instantly and organize shipping later.   Just make sure you enter your tracking...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes