In some cases, the retailer may refund your exchange order. If that happens, the funds are returned to us, and we’ll then pay them out to you
If you already have a bank account linked, we’ll pay the funds to that account
If you don’t have a bank account linked yet, you’ll need to add one so we can process the payout
How to add your bank account and claim your funds
Go to portal.refundid.com
Sign in using the same account/email you used to lodge the instant exchange
Open your Dashboard
Find your exchange order and click CLAIM
Follow the prompts to connect your bank account and claim your funds
If you run into any issues, please reach out to our support team and we’ll help you get it sorted