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Articles
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Are there any fees associated with Refundid?
Refundid is free to use - customers do not have to pay for this service. In the event that your refund is reversed, you may incur some small fees. Retailers may charge various return shipping or ...
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Can I drop my parcel off in a street posting box?
Yes, you can drop your return parcel in a street posting box. However, please note that this may cause delays in processing due to the carrier's collection times. To ensure your parcel is handled p...
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My return got lost in the mail. What happens with my refund?
In the unlikely event that your return parcel does not make it to its intended destination, you will need to contact the retailer directly. Depending on the retailer's return policy, you may still ...
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Can I drop my return off in-store instead of shipping it back?
Unfortunately at this time, Refundid does not facilitate in-store returns. Our system requires all returns to be shipped back to the retailer and tracking numbers to be attached to your Refundid ac...
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How do I upload my tracking number?
Log into your Refundid account and click on the ‘Action Required’ tab. Locate your return that requires a tracking number and click the 'Add tracking' button. Select the carrier you returned with...
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How much does return shipping cost?
Refundid return shipping is determined by the policy of the retailer. Depending on the retailer, different return shipping costs may apply. If you have questions regarding any specific shipping co...
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Where is my shipping label?
Once you have processed a return with Refundid and generated a label, your shipping label will be emailed to you directly as an attachment to download. If you are unable to locate your email, you c...
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Can I organise my own shipping label?
In some situations, you will be able to use your own shipping provider, depending on the store you are returning to. When you opt for this, you are responsible for purchasing your own shipping labe...
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How do I know that my refund has been approved?
To view if your refund has been approved, navigate over to the 'Completed' tab on your dashboard. Locate your return. The status of the return should be visible next to the store name. If the sta...
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I’ve forgotten my password
If you have a Refundid account and you have forgotten your password, you can go ahead and reset it. Please visit the link below to reset your password. You will be required to enter the email addr...