Unless you purchase a return slip through Refundid, you’ll need to provide us with a valid tracking number within three business days of receiving your instant refund.
The location of your tracking number will depend on which postal service or courier you have chosen. We've left some guides below for different carriers.
- USPS - https://faq.usps.com/s/article/How-to-find-your-tracking-number
- DHL - https://www.dhl.com/us-en/home/customer-service/ecommerce-tracking-faq.html
- Canada Post - https://www.canadapost-postescanada.ca/cpc/en/support/kb/tracking/find-your-tracking-number.page
- NZ Post - https://www.nzpost.co.nz/contact-support/parcel-enquiry#:~:text=If%20you%20posted%20your%20item,The%20barcode%20on%20your%20bag.
If you need more assistance finding your tracking number, reach out on our live chat or submit a request.